This is an English translation provided for information only. The Polish version is legally binding.
This page explains how to pay for an Order and how the Goods reach the Customer. The binding rules are set out in the Shop Terms and Conditions (§ 6–8). In the event of any discrepancy, the Terms and Conditions prevail.
Payment
Payment methods
Przelewy24 : fast bank transfer, BLIK or payment card. The Customer pays immediately after placing the Order, on the Przelewy24 website to which the Shop redirects them. Online payments are handled by PayPro SA, based in Poznań, the operator of the Przelewy24 service.
Traditional bank transfer to the Seller's account:
- payee: MOVIPAK Sp. z o.o.
- account number: 31 2490 0005 0000 4530 3822 1501
- IBAN: PL31249000050000453038221501
- payment reference: Order number
The Customer also receives the transfer details in the Order summary and in the confirmation e-mail.
The current list of available payment methods is shown when placing the Order.
Payment deadline
Online payment (Przelewy24): immediately after placing the Order. Processing of the Order begins once the Seller receives payment confirmation from Przelewy24.
Traditional bank transfer: the Order is payable in advance. After it is placed, we send a pro forma invoice by e-mail, which must be paid within 7 days of receipt. Processing of the Order begins once the payment is credited to the Seller's account. The time it takes for a transfer to be credited depends on the banks and the time the transfer was sent. Regular Customers who have already placed at least three Orders may be granted deferred payment terms of 7 to 14 days. We agree these individually and confirm them by e-mail before processing the Order.
If, for a pallet shipment, the Seller notifies the Customer of a higher delivery cost (see “Pallet shipments” below), the Customer pays only after accepting the new cost. If the Customer has already paid, they pay the difference after accepting it, and if they cancel the Order, they receive a refund of the full amount paid.
Beware of fake messages
The Seller never asks by e-mail or text message for payment to an account other than the one given above. If the Customer receives such a request or has doubts about the account number, they should, before paying, call +48 605 525 882.
Online payment takes place only on the Przelewy24 website, to which the Shop redirects the Customer after the Order is placed.
Prices and invoices
- Prices of Goods in the Shop are shown as net amounts, to which 23% VAT is added. Before placing the Order, the Customer sees the total gross amount payable, including VAT and the delivery cost.
- The Seller issues a VAT invoice using the details provided in the Order.
- Invoice to a company: enter the tax ID (NIP) in the Order form. It may not be possible to add the NIP after the purchase.
- Invoices are issued in accordance with the law, including, where the law requires it, in the National e-Invoicing System (KSeF).
Delivery
Delivery area
The Seller delivers Goods only within Poland. The Shop does not deliver abroad.
Delivery methods and costs
Delivery costs are shown as net amounts, to which 23% VAT is added.
| The Order includes | Delivery method | Net cost | Gross cost |
|---|---|---|---|
| small Goods (e.g. tapes, accessories) | courier shipment | PLN 23.58 | PLN 29.00 |
| 1 roll of film | courier shipment | PLN 185.00 | PLN 227.55 |
| 2 or more rolls of film | pallet shipment | from PLN 250.00 | from PLN 307.50 |
| any Goods | personal collection | PLN 0 | PLN 0 |
The table is wider than the screen: scroll it sideways.
The delivery cost for the whole Order is calculated in the basket and shown in the summary before the Customer places the Order.
Pallet shipments
Rolls of shrink wrap film are large and heavy, so Orders including two or more rolls are shipped on a pallet.
- The basket charges PLN 250.00 net (PLN 307.50 gross). The Customer knows and accepts this amount before placing the Order.
- A higher cost only with the Customer's consent. If the shipment is heavier or the delivery address is unusual, transport may cost more. In that case the Seller, promptly after the Order is placed and before processing begins, sends the Customer the delivery cost and the new total amount payable by e-mail.
- The Customer decides within 7 days: they accept the new cost by replying by e-mail, or cancel the Order free of charge. If the Customer does not accept within this period, the Order is cancelled. After a cancellation, the Seller refunds all payments promptly, and no later than within 14 days.
- No acceptance, no extra charge. The Seller does not charge the higher cost and does not process the Order on the new terms until the Customer has expressly accepted them.
- Business orders. With Business Customers, the Seller may agree the cost of a pallet shipment by individual quote, before the Order is processed and subject to the Business Customer's acceptance (Terms and Conditions, § 11(7)).
- Unloading. Unloading a pallet shipment is the Customer's responsibility. A forklift is not necessary; the pallet can also be unloaded by hand. Please ensure someone is present at delivery to receive and unload the Goods.
Processing time
Processing time is the time from the payment being credited to the shipment being handed over to the carrier:
- small Goods sent by courier: 1 business day,
- pallet shipments: 2 business days,
- 1 roll of film sent by courier: 1–2 business days, depending on the time the Order is placed.
Delivery time depends on the carrier and is not included in the processing time. If the Seller has notified the Customer of a higher pallet shipment cost, the processing time runs from the crediting of the full amount after the new cost is accepted. Unless the parties have agreed otherwise, the Seller delivers the Goods no later than within 30 days of the conclusion of the Contract.
Personal collection
Goods can be collected in person, free of charge, at ul. Jutrzenki 9, 05-500 Józefosław, Monday to Friday from 8:00 to 16:00 and on Saturdays from 10:00 to 14:00. The Seller notifies the Customer by e-mail when the Goods are ready for collection.
Receiving the shipment
Please check the shipment in the presence of the carrier. If the packaging or the Goods are damaged, draw up a damage report with the carrier, take photos and write to biuro@opakuj.com. More information is on the “Returns and complaints” page.
Contact
- e-mail: biuro@opakuj.com
- phone: +48 605 525 882, available Monday to Friday from 8:00 to 16:00 and on Saturdays from 10:00 to 14:00
- correspondence address: ul. Jutrzenki 9, 05-500 Józefosław