This page explains in simple terms how to return Goods and how to make a complaint in the shop https:\/\/sklep.opakuj.com<\/a>. The binding rules are set out in the Shop Terms and Conditions (\u00a7 9\u201311). In the event of any discrepancy, the Terms and Conditions prevail.<\/p>\nWho has which rights<\/h2>\n
| <\/th>\n | Consumers<\/th>\n | Business Customers with consumer rights<\/th>\n | Business Customer (company)<\/th>\n<\/tr>\n<\/thead>\n |
|---|---|---|---|
| Return without giving a reason within 14 days<\/td>\n | yes<\/td>\n | yes<\/td>\n | no, only by agreement with the Seller<\/td>\n<\/tr>\n |
| Complaint where the Goods do not conform to the contract (2 years from delivery)<\/td>\n | yes<\/td>\n | yes<\/td>\n | no, a 12-month statutory warranty applies on the terms set out in \u00a7 11 of the Terms and Conditions<\/td>\n<\/tr>\n |
| Response to a complaint within 14 days<\/td>\n | yes, no response means the complaint is accepted<\/td>\n | yes, no response means the complaint is accepted<\/td>\n | yes, no response does not mean acceptance<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Business Customers with consumer rights<\/strong> is a sole trader who buys Goods in connection with their business, where the purchase is not of a professional nature for them. This is determined primarily by the business activity entered in the business register (CEIDG). Such a person has the same return and complaint rights in the Shop as a Consumer.<\/p>\n Applies to Consumers and Business Customers with consumer rights.<\/p>\n Within 14 days of receiving the Goods, send a statement of withdrawal from the contract:<\/p>\n You may use the model form (Appendix No. 1 to the Terms and Conditions), but an ordinary message is also sufficient. It helps to give the Order number and, if the money is to be refunded to an account other than the one used for payment, the number of that account. It is enough to send the statement before the 14 days expire. The Seller will confirm receipt of the statement by e-mail.<\/p>\n If one Order arrived in several shipments, the 14 days run from receipt of the last of them.<\/p>\n Send the Goods back within 14 days of sending the statement to: MOVIPAK Sp. z o.o., ul. Jutrzenki 9, 05-500 J\u00f3zefos\u0142aw<\/strong>. Pack them so that they are not damaged in transit.<\/p>\n The cost of return shipping<\/strong> is borne by the Customer. The Customer returns the Goods at their own expense, using a carrier of their choice. Rolls of film cannot be sent back by ordinary post. The estimated cost of returning a roll of film sent as a courier shipment is approximately PLN 200, and for a pallet shipment most often approximately PLN 320, usually in the range of PLN 260 to 390 (amounts given by the Seller based on carrier prices from September 2026). The actual cost depends on the price list of the chosen carrier, the weight and dimensions of the shipment and the place it is sent from.<\/p>\n The Seller refunds the price of the Goods and the cost of delivery to the Customer (up to the cost of the cheapest standard delivery method) within 14 days of receiving the statement, using the same method the Customer used to pay (for a traditional bank transfer: to the account from which payment was made), unless the Customer agrees to a different refund method. The Seller may withhold the refund until it receives the Goods or proof that they have been sent back.<\/p>\n The Goods may be inspected and checked as they would be in a physical shop. However, if the Goods have been used to a greater extent, for example part of the roll has been cut off or the film has been heat shrunk, the Customer is liable for the reduction in their value, which may reduce the amount refunded.<\/p>\n Applies to Consumers and Business Customers with consumer rights.<\/p>\n Goods do not conform to the contract if, for example, they have a different thickness or different dimensions than described, are damaged, incomplete or do not work. The Seller is liable for any lack of conformity that becomes apparent within 2 years of delivery of the Goods.<\/p>\n Write to biuro@opakuj.com<\/strong> or send a letter to the address given in step 2 above. It helps to include:<\/p>\n This information speeds things up, but it is not a condition for the complaint to be accepted for consideration.<\/p>\n Applies to Business Customers who are not Business Customers with consumer rights.<\/p>\n Please check the shipment in the presence of the carrier. If the packaging or the Goods are damaged:<\/p>\n For Consumers and Business Customers with consumer rights, this is only a request: the absence of a report does not take away the right to make a complaint. For companies, the report is a condition for a complaint about transport damage to be accepted (\u00a7 11 of the Terms and Conditions).<\/p>\n |